Manuel Soldevila review for Professional Moving Solutions

Review Description

I was convinced by one of the customer’s sales rep at this company that they offered the most competitive rates and second to none services. According to the rep, the moving company had their own trucks and the personnel were uniformed. I accepted their offer and their quote and in June 24, 2013 the mover’s showed at my house and my wife received them since I had to work. The distance between the houses (departing) to my other property (receiving) was only 4.1 miles. Roughly 7 minutes driving. First, two out the three hooligans looking-like movers did not had proper uniforms and they showed up in Penske rented truck. The estimated quote of $600 became $1,200 in an instant. They were relaxingly taking their time to do their job for which I was paying. It took this company about 6 hours just to load items that were already boxed into the truck, load the furniture and wrap few things. And they were three movers!!!!! They got to my house 5 minutes before I got home. And I got home at around 5 pm. At the moment I parked, RIGHT BEFORE MY OWN EYES, ONE OF THE HOOLIGANS LOOKING-LIKE SKINNY DUDE IN PLAIN WHITE SHIRT HIT THE DOOR FRAME WITH MY SON’S BED HEADER!!!! I was infuriated and called the company right in front the foreman which was no older than 23 years old. I told the gentleman who picked my call about what these morons where doing to my furniture and how much they dragged their feet. The foreman spoke to the company headquarters rep and all it did was to make things even worse. The movers did not care one single itty bitty bit about the condition they were leaving my household goods!! They were tossing and dropping things everywhere and they told me that if anything was broken or scratch, I will need to file the claim form online. It took little over 2 hours to this bunch of clowns to download the truck. I took the foreman through the stuffs that were visibly damage and supposedly he acknowledges the careless of which they treated my household items. There was broken furniture, broken and chunks of wood tore apart from the main bedroom dresser and my son’s dresser, badly scratched wood stands, bed rails, picture frames, leather furniture, and many many other things. I filled the claim as directed and I spoke to the manager. I sent her all the pictures of all the damages, I sent her separate emails, and she also acknowledged the condition caused by her employees. According to the claim, it would take about 90 days to complete. It wasn’t until September that I called the claims company, which is Anthem from San Antonio, Texas, and I spoke to a very rude woman and they sent me an email. I replied to the email. Three weeks later, I got the letter of their decision….they stated that $66 dollars was the fair amount for the damages. I was completely offended by this ridicule amount and I called the Manager….. I called the first week of November….and first, it took all the Might and Power from God and the Angels to have the Manager to call me. I explained to her the issue and she stated that she will look into it and contact me again. To this very day, she is refusing to call me back. I am a disable veteran with two combat tours in Iraq. I can’t work anymore due to my physical and mental condition. I can’t fix or replace what this company has done to my household items. This is a company that I would never recommend to anyone, especially those who are veterans. Is a complete shame on their part to destroy a person’s furniture and leave as is the customer’s concerns was nothing to them. This company lacks integrity, moral values, will not care and will not follow up with their customers at all. If they have at least a little bit of honesty and integrity, they would, at least, listen to the recorded calls at around 5:30 pm on 24 June, 2013. And if this company has at least, a little considerations for those who has sacrifice so much to this country…they would at least try to make things right.