Vargo review for National Transport LLC

Review Description

This has proven to be a grave mistake, Totally Misrepresented themselves, Lynn came in towards the end of the transaction and started accusing us THE CUSTOMER as the ones being at fault. An order was placed for 2 vehicles to be picked up in Atlanta and delivered in CA. The order was placed on Wednesday, June 29th and was quoted to be delivered in 4-6 business days. It was communicated and confirmed by the staff at National Transport and to Christian Morton the driver of the Transport Truck that the vehicles would need to be in CA by Wednesday July 7, 2010. Everything was on track for a Wednesday 7/7/10 delivery until Monday 7/5/2010, when Lynn stepped into the equation and everything fell apart. Lynn told us on Monday early afternoon that per Christian Morton of M & M Transport that the delivery was on schedule. I confirmed with her that delivery would occur on Wednesday 7/7/2010, and that Christian will update me later in the day. As Monday 7/5/10 progressed the driver was stating he may have delays but will try his best to be there LATE on Wednesday evening, and he would confirm with me as he made his first delivery. My last communication with Christian was at 7 pm that evening. I called him and text messaged him requesting an update and no answer. The next morning I emailed and called National Transport requesting an update since I had not heard back from the driver. I spoke to Lynn, left a message with Teresa, and finally spoke to Tiffany. When speaking with Tiffany she revealed that the driver picked up an additional vehicle and now had another drop off – which was going to cause a delay in our delivery by one day!! When I stressed that this was unacceptable – and that this should have been communicated to us – they became verbally abusive and blaming us and stated if was our fault and we were demanding and that Lynn only heard this as of Monday that there was a request for a Wed. deliver. She continued to send the Owner of the vehicles nasty lette