Brian Hays review for N.P.S. Auto Transport

Review Description

Given the overall customer service record of almost all transport brokers, we were quite anxious about transporting my daughters vehicle from Virginia to the port of Long Beach, for shipment to Hawaii. 360 Auto Brokerage seemed to have the best record available. We dealt with Ann, who was knowledgeable and courteous. We initially wanted 360 to handle the shipping themselves through their carrier company, but their carrier company now works only in Texas and the southwest. Instead, Ann made every effort to find and work with a carrier where they had had a good experience and who would pick up in Virginia and drop off in Long Beach. Ann selected NPS out of Upland, CA and the choice was excellent. The driver for NPS - Nick - made every effort to arrive early (and did) so that the vehicle would be delivered in time for drop off at Matson Lines in Long Beach for the next weeks shipment to Hawaii. The driver called several times and kept us well informed. The pick up of the vehicle in Tysons Corner area (which we suggested; close to the Interstates) was quick and efficient, with the inspection thorough, but reasonable. The NPS driver (Nick) was courteous and business-like. The driver called us when he got to California and kept us informed. Payment was smooth. We paid total amount to 360, which was divided between 360 (their brokerage fee), NPS and Matson. Although it took some effort by Ann at 360 to get Pamela at NPS their portion of the shipping costs, 360 was able to do that and the vehicle was delivered on time. Matson Lines was extremely well organized and efficient, although it took much more time than we would have liked to get the vehicle turned over to our daughter after the ship actually docked in Honolulu. There was no damage to the vehicle. Overall, our experience with 360, NPS and Matson was excellent. We recommend all three companies without hesitation.