Garner review for Move On Time

Review Description

To start, this company has 34 complaints filed with the Southeastern Florida Better Business Bureau - 25 of which they have failed to respond to. The BBB gives them an "F" rating which is the lowest possible rating in their system. I tried to locate their information on the US Department of Transportation page but was unable to locate a company with the licensing information they provide on their website which makes me wonder if they are even fully licensed. BEWARE if that is the case. Furthermore, you will likely pay more than what they quote you. Most of the complaints on the BBB website complain of the same "bait & switch" type activity. My experience was very similar. I received a quote from Move On Time to ship my 2004 Honda Accord from Salt Lake City, Utah to Houston, Texas for $599. In the quote, Move On Time warranted that this was a binding quote not subject to any additional costs or fees and indicated that my car would ship within 72 hours. After nearly two weeks my car had yet to be picked up and the only contact Move On Time made was to ask me for more money in the ballpark of $150-$200. After numerous phone calls and many unreturned emails, I finally got through and spoke with "Ryan." Ryan was at least reasonable and offered to refund my $75 if I would be willing to accept an offer by a carrier that would require me to pay an additional $200 on delivery. Because I was busy juggling other aspects of my move I opted to take the offer just to get it over with. I should have looked for a different company and just canceled with Move On Time and whoever is reading this should do the same!! After my car was delivered I paid the full delivery charge. Now Move On Time refuses to pay me the additional $75 they promised even though I have a receipt from the driver stating I paid $600 in cash on delivery. Move On Time claims that they agreed to pay the driver the additional $75 by sending him a check. How convenient for them - say one th