doug ehrlich review for Motion Express

Complete Review details by doug ehrlich
  • Posted By :   
  • Posted On :   
  • Posted From :   Colorado
  • Review Title :   How a transport company avoid potential damage claims?
  • Star Rating :   
  • Rating:   0 Out of 5
  • Quote or Order ID :   AAT12551
  • Origin :   New Jersey
  • Pickup :   On Time
  • Destination :   Washington
  • Delivery :   On Time
  • Honesty :   Poor
  • Knowlegeable :   Poor
  • Hold Times/Promptness :   Poor
  • Overall Customer Service :   Poor

Review Description

Just overstate the amount of scratches and dings when you pick it up? Showed up to pick up the car and blocked customers in, and kept customers out of dealer's lot. Created hasty situation where the dealers had to rush the loading of the vehicle, and hastily signed off on the bill of lading showing so many dings and scratches as to make it impossible for actual transport damage (if it happened) to be the trucker's responsibility. The customer who saw the extensive scratches and dings on the first write up thought that the car they bought was in horrible condition (in contrast to everything the dealer and pre-purchase inspection company claimed). Created anxiety and frustration with everyone involved throughtout a long journey of the vehicle from NJ to WA where it was loaded onto a boat and brought to Alaska. When it arrived in AK, the cosmetic flaws were not found! Great relief to customers, but the waiting and anxiety over the overstated damage undermined my relationship with a longstanding customer. VERY DISAPPOINTED. COULD NOT RECOMMEND TO ANYONE WHO EXPECTS INTEGRITY FROM START TO FINISH. Even the dealer remembers this truck driver over thousands of other drivers and deliveries over years in business and thinks that what they did was abusive.

Total Review for Motion Express  : 5      View All