Joseph Rodriguez review for Mercury Auto Transport, LLC

Review Description

I contacted Mercury Auto Transport to arrange the transportation of 8 company vehicles from Oregon to California. The vehicles were 2 Chevy Maibus, 3 Dodge Nitros and 3 Chevy Express 2500 Cargo vans. Charlie Steeves Was very informative,and was a excellent broker.If you are not familiar with the Chevy 2500, it is a very large delivery van that is not easy to transport on carriers. The auto transporter that was used by Mercury was "All About Auto Transport". Not only was the pickup of the vehicles on time but the delivery was also. Jim (the owner) contacted me to make sure I would be available to receive the delivery and said he would be arriving in 30 minutes. Exactly 30 minutes later he pulled up. Not only was I impressed with his timeliness, but when I saw the carrier he used to transport 5 of my vehicles, I was very impressed. I was expecting all the vehicles to be delivered on open carriers. The Nitros and the Malibus arrived on a closed transport carrier. It was spectacular and made more than one car slow down and stare at it. It felt as if I was having a Mercedes or Mazeratti being delivered. The care and obvious sincerity that Jim exhibited was more than one can explain. Rarely do you ever see this kind of Customer Service and personality rolled into just one person. As he carefully removed each vehicle and parked it, he explained about the carrier and informed me his son would be arriving about the same time that he was finishing. 5 minutes prior to Jim being done, his son drove up in the other carrier (this one was an open tow carrier because of the size of the Express Vans). His son had the same kindness and customer service and I was just as impressed with him. The total time it took from arrival to their departure and the delivery of 8 vehicles neatly parked away was less than 90 minutes. EXCELLENT...EXCELLENT...EXCELLENT. That's the best way to describe this experience with All About Auto Transport and Mercury Auto Transport. Would I use them again? You bet!