AJ review for Global Relogistics

Review Description

My lifes worst experience dealing with this compnay. I still can not believe they are operating in the US. Had to make a move from Ohio to Texas. Thought planned everything alright. Searched them on the internet and signed a contract and paid them 50% at the time of booking and remaining 50% at the time of drop in 8 days. Once I paid the deposit money, service level changed right there. The people showing up at home to pick up demanded balance money "AFTER" they picked my household. when indicated that contract said balance 50% upon delivery, they said "we just contractors we don't know what you have signed with whoever. Our terms are that we receive upfront leaving up to $200 for the time of delivery". Move (to a new destination more than 100 mile away with family and children) is a big thing, you think everything is arranged properly and you have deal with this situation when all household is loaded on the truck and you have to catch a flight in few hours, it was very stressfull. When arrived at Texas, and contacted the company about the household, they said they will track the shipment and should call at the 3:00PM. At 3:00PM call, was told that it scheduled for next day delivery. Next day came and gone and no-one showed up. Contacted them again and same drill i.e. call at 3:00PM, when called I was told, it is coming in a day. Nevery did. After about 12 days, I demanded for a supervisor and he told that for such a long distance move, they don't deliver before 15 working days (i.e. 3 weeks). When asked about the promises they front office has been making he could not justify them apart from saying that "they don't have access to correct information that is why they mislead you". I had to engage an attorney to talk to them in their language. Well that did help, but when household arrived, it was crammed in the truck so badly so accomodate 3-4 deliveries that it damaged some stuff. Few things were missing. When spoke to them about the lossess they said I can file an insurance (which I paid for). Made notes on the receiving documents of damages and missing items and let the driver go. Contacted the company about the insurance claim the "so called" manager tried to convince me that it is of no use. When told him that I will engage an attorney again if they did not respond, he said "Look you are busy person why you want to waste your time and energies on such a thing". Take home message, find a local mover and check their referrences before dealing with any mover. You want this experience to be least stressed and a good mover can take some of it away.