Rachel P review for FHT Auto Transport, Inc.

Review Description

Last week I moved from San Diego to N. Virginia and I thought I had make things easy on myself by shipping my car instead of driving it across the entire country. WRONG. The experience was a nightmare. I made it very clear from the start that I could not receive my car before a certain date, and that any communication would need to be via email because I was traveling internationally and would not have cell service. I was assured in writing that this would be no problem.Pick-up of the car was smooth and easy. I was feeling good about things. Except that they called to deliver my car two days early. Being out of the country, I missed this call. And they never emailed me anything. Then they decided to drop my car at a tow lot in a different state, instead of delivering it to my home like I had arranged. And the tow lot was closed all weekend. And the FHT office was closed. I learned all this when I landed on American soil after 20 hours of travel and was told that my car was in Maryland and that I had have to go pick it up on Monday. After some VERY angry conversations, the driver agreed to go back and pick up my car and he gave me a location where I could meet him to pick up the car. Not at all convenient, and not what I felt like doing after a long and strenuous trip. Especially since I had to race to a Walmart and get a money order, since they do not accept credit cards like legitimate businesses do. I am being gracious with the second star because I did get my car when I needed it, but it was an EXTREME hassle and inconvenience, and NOT the service I was promised when I scheduled. I would absolutely NOT ship another car with FHT. They are terribly unprofessional, the communication is terrible, and they do not keep their word. I have driven across the country twice with previous moves, and those experiences were both less stressful than dealing with FHT. Terrible, TERRIBLE experience.