Alicia review for Elite Auto Shipping, Inc

Review Description

I am very upset with the service I recieved from Elite Auto Shipping in Staten Island NY. Do not use. I spoke with Serge who took all my information and promised delievery by 11/30. He quoted me $600. He gave me the price of $600 and gave me the drivers phone number. I could not get in touch with the driver. Finally through text the driver told me her could not do the job because the price that was quoted was for a sedan and he did not know that it was a pick up truck so he backed out of the job. Please note Serge had the exact information on the truck, I gave him ever detail. He never told me that the driver backed out and that I would not have my truck when he promised. I called Serge and he promised he would call back and never did. He then told me I would have to pay an additional $200 for rush delivery. He then got a 2nd driver to pick up the truck. He then have a Zac call me stating that he was from the 2nd shipping company and promised pickup ASAP. However I found out that he had a man named Ruben with with a strong accent call me and pretend that he was from the shopping company. I then put two and two together when I spoke to the real Zac. The 2nd company was on there way to pick up the truck and the truck would not fit on there load because again SERGE did not give all the details on the truck. Again he did NOT contact me letting me know the 2nd company backed out of the job as well. He did not contact me nor let me know. Finally he assigned a new company finally picked up the truck and delievered it to me. However he lied to the company stating that I would give them cash on delievery. This is the 4th check I had to write out because Serege keeped changing the companies. I undertand that things happen however with a little communication on behalf of the company would have made this process alot easier. Serge was horrible through this whole process. Not to mention this truck was being used for relief from Hurricane Sandy. I will never use this company again. Customer service that was provided was horrible. Do not trust this company.