Dr. Vaneekhoven review for Door To Door Transport

Review Description

DO NOT USE THIS COMPANY! We moved from NJ to TX, and this was one of the most unprofessional companies we dealt with during our entire move. THEY DO NOT TRANSPORT YOUR CARS.... THEY ARE ONLY A BROKER. I was looking for a company to use a credit card for the full transaction, and we were given a price by Mary Ann (who was the only nice person we spoke to at the company). This price was $2295, plus additional 3% up-charge to use a credit card, totaling $2365. We also had to pay more to have one car shipped here early (bundling would have been cheaper). The car we shipped early was picked up 5 days late, and got delivered 5 days after the date promised. It actually arrived LATER than my other vehicles!! I had to rent a car, an expense which Door to Door will not reimburse (Kelly, the owner, indicated I should go to the transporter for the reimbursement - no respectable company would do that since I hired services with Door to Door, not another company). When the drivers arrived, we HAD TO PAY CASH or couldn't receive our cars. So Door to Door added 3% in the price of my delivery to use a credit card, but DID NOT HONOR USING A CREDIT CARD! And my contract price was $2365, but we ended up having to pay $2495 to get all our cars in the end. THE QUOTED PRICE FROM DOOR TO DOOR WAS NOT HONORED!! I thought the point of hiring a broker was to help organize services and reduce stress in your move. Dealing with Door to Door was the most difficult and stressful part of my entire move (especially the way Kelly speaks to his customers - he is very condescending and unprofessional). Save your money, and use a transporter directly (DO NOT USE A BROKER).