peter review for Domestic Auto Transport

Review Description

I chose Kim because of previous reviews but had a HORRIBLE EXPERIENCE DEALING WITH HER and the transporter company XXX. She said there would be no problem finding a driver for me but unfortunately this was not the truth: I had to keep calling her to get updates. Finally two days before my expected pick up date she called me back and told me she found a transporter but the fee was $750... didn’t she give me a quote of $632 earlier? Not sure if she was charged extra from the transporter or simply decided to charge me more because I have no other option but using her as the broker!! I negotiated the fee down to $700. If I had had time, I would definitely find a different broker. The transport company picked up my car on Monday and promised me it would be delivered Thursday before 10am. I called the driver Tuesday and Wednesday for follow-up because I have a job interview Thursday afternoon and was told the same story: car would be delivered on time. Wednesday afternoon I received a call from the transport company saying my car wouldn’t be delivered until Thursday 4-6pm. I called Kim and asked her to contact the transporter on behalf of me but she basically tried to stay out of this and told me IT'S NONE OF HER BUSINESS, I SHOULD TALK TO THE TRANSPORTER DIRECTLY AND HUNG UP on me. I ended up cancelling my interview. Kim and her company may have provided good service in the past; but when something goes wrong, she doesn't want to get involved AT ALL and to me, THIS IS THE KIND OF COMPANY YOU WOULD NOT WANT TO DO BUSINESS FOR SECOND TIME. I’m leaving feedback here to make sure future customer THINK TWICE before you choose domestic auto transport