preethi anandula review for Corporate Auto Transport

Review Description

I spoke to Jon and placed my order on Jan 26th 2011 from my car to be shipped from Schaumburg, IL to Dallas , TX . I was told by Jon that my car will be picked up in 5 days and will be in Texas a few days late than what i was looking for .But i still placed order with them becasue of their ratings and paid $200 deposit. I was moving because of new job. I found another company who could move my car sooner than corporate auto so i went with them.I called Corporate Auto and sent emails to Jon to let them know that i had to cancel the order on and requesting refund too on jane 30th and Feb 1st. Nobody called me back nor replied back to my emails . So i called in again on Feb 8th . then they refunded my money $125. when i called in March to find out why ,their answer was that " once you place the order you can cancel it but $75 would be deducted from your deposit amount" no matter how soon you communicate to them about cancellation.this was mentioned in the order confirmation email. why was this not communicated on the phone when i called in to talk about the quote.I would never placed an order with them. I understand that they have listed all their terms and conditions in the email,but it would be nice if you communicated those terms when people call in to discuss the Quotes and not just give them your probable pickup dates . there is something called customer service.If you want people to come back to you again and again(like me who runs around the country for short term projects and so ships car a lot ) and refer to you to others , then you should provide more serivce than whats listed in your terms and conditions .