Robert P review for Capitol Auto Transport

Review Description

I used Capitol to transport an F150 from MA to FL.Since I am a first timer at this I went with a broker rather than work directly with a carrier as my schedule was tight due to work and needed things to go smoothly. Unfortunately, the truck was never picked up in MA 3 days in, wth no prospects in sight for a pick up date for transport. The rationale Capitol gave for this delay is that the first week of January is a busy week. I am sure thats true, but I would have expected to be warned of this possibility when I spoke to Capitol mid December, instead I walked away from my initial conversation with the impression that a ship date of 1/4 would be lock since I was not looking to low-ball the bid. As a result I had to scramble and find another means of getting vehicle to FL, which of course came at a cost. A second disappointing aspect is that I had to initiate contact with Capitol the week of 1/4 to get progress reports I would have hoped for more pro-active contact to keep me aprised of the progress (or lack thereof). So, why am I still giving a 3-star review (which Yelp defines as "A-OK") when the service was never delivered? Its because, despite my bad experience, my sense was the the folks at Capitol were decent guys who were trying to make things happen that is, I did not get a sense they were shady. Ultimately I think this was a case of poor expectation-setting at the outset. If the first week of January is indeed such a bad week then I would have adjusted my schedule accordingly given my work schedule. So my advise to other Yelpers is A) to be careful on what dates you select for your transport, and B) to understand from the outset that you may in fact not get your vehicle transported anywhere near the date you put in for. The latter may be apparent to veterans, but it was not to me which is why I went with a broker in the first place,so that they could educate me.