Regan review for American Auto Transport

Review Description

I am a hard working business owner and value customer service, performance, morals and ethics. Clearly American Auto Transport does not. As I read some of the previous reviews on this site, I wonder why I didn't look this information up sooner. It surely would have saved me a lot of time, effort, money and frustration. I recently tried to find a carrier service to ship my vehicle across the country after my regular broker had trouble finding an available truck with the recent inclimate weather. I called AAT to inquire whether or not they were just another broker or if they were a carrier company with their own trucks and drivers. I am not in the shipping industry and do not know the details of the business so I figured I'd call and ask. Mark Sanders took my call and I explained to him that my regular broker already had me listed on the shipping boards but that I was looking for a carrier company that owned their own shipping trucks. I wanted to try going straight to the source rather than deal with the middleman as my existing broker told me that I could cancel with him at anytime if I found another way to get the vehicle shipped. Mark assured me that AAT owned their own vehicles, employed their own drivers, would not post me on the shipping boards and confirmed that he had both a truck and driver that could ship my vehicle the following week. I could go on and on about the nightmare that ensued and if you'd like to hear more you can probably find my claim with the Better Business Bureau online. They did not have a vehicle for me, never returned any messages, on the few ocasions when I could get through to someone... they were very rude and gave more empty promises, and most importantly... were very unethical in their sales pitch as I later learned that they are indeed a broker and not a carrier. I now understand the timing delays and reasons why it took my vehicle so long to ship but wish this company would have been straight forward and treated the situation much differently. I cancelled my order with them and used my original broker to complete this shipping. Beware of American Auto Transport and I would recommend finding a competitor that is accredited with BBB or one that rarely, if ever, has negative reviews.