Frank Wilcox review for American Auto Transport

Review Description

I was contacted by Transport Auto out of Flushing MI, they Hired this company American Auto Transport for the car to be shipped back, I was told the car was to be picked up on 8/30 it was not picked up until 8/31 alos we knew that there might be a problem with the car starting as it sat all summer, when we went there to unload certain items we had the car jumped by a local service, ran it for about an hour and half, thought it would start, left the company name that came out to start on the seat also emailed the company with all the information, they did not call the service and said they called another service to jump the car costing $ 125.00. The customer service rep called to say the car was in MI and ready for delivery, I called back and the driver said he would meet me at 12:00 midnight, I said I would be awake and ready for them. Around 12:40AM they called me and said they were not coming and would be in at or around 6:00 AM I told them 7:00AM and to call, they did not call, I called them and they told me they were looking for the property, If a trucking company can't find your location they should use GPS wow, I finally got in my truck and to my surprise I saw them on a close by street and followed them, called them 2 times and they finally answered, told them to turn around and follow me back, they did finally, but they wanted to unload in the middle of the street, how unsafe was that. I had them follow me into a parking lot and got the car off the truck. They orginally quoted me 850.00 when they called the night before they asked for 875.00 I said I would pay 850.00 what was quoted and the lady said she would ask her boss, she called back and they agreed to 850.00. Now I would like a copy of the towing bill to submit to insurance company and they told not unless I pay the 25.00 difference that they were shorted on, I told them that the lady said they agreed to 850.00 the night before, Lou was upset and hung up on me. If this is a business that you want to use go ahead but beware that they are frauds. not on time and asking for more money, what can you do when they have your car DO NOT USE THIS COMPANY