Brian review for Auto Relocation Plus, Inc.
Complete Review details by Brian
- Posted By : Brian
- Posted On : 07/24/10,00:16:18
- Posted From : Illinois
- Review Title : Don't Ever Use ARP
- Star Rating :
- Rating: 0 Out of 5
- Quote or Order ID :
- Origin : Minnesota
- Pickup : On Time
- Destination : Illinois
- Delivery : Late
- Honesty : Poor
- Knowlegeable : Average
- Hold Times/Promptness : Average
- Overall Customer Service : Average
Review Description
ARP moved my car as part of a corporate relocation. My car was on top of the car carrier, and the truck driver didn't make it under a bridge. My car had nearly $6,000 in damage. They also sat on the car for 4 days before they told me what had happened, and wouldn't tell me where it happened. Anyone reading this should know that ARP has substandard insurance. Their estimate of my vehicle's damage was $1600 vs. the nearly $6k that a reputable body shop AND my own insurance company estimated. The difference? They pay a labor rate of $26/hr. I can't even find a teenager to cut my grass for that low of an hourly rate. Then they tried to tell me that there are "approved" body shops that will do the work for this price - they were all chop shops. I finally was forced to submit a claim with my own insurance and have them subrogate against ARP's subpar insurance company to get the work done right. Not recommended
Rebuttal for this comment
Title : Rebuttal
Rebuttal : Our insurance is with Travelers Insurance Company. As with any insurance company, they require an Independent Auto Damage Appraiser to assess the condition of the vehicle and advise on repair costs. This was completed. This vehicle owner had a Honda and he wanted it repaired at a shop that works on Mercedes and Porsche. He was offered a fair settlement. When his insurance company subrogated, Travelers gladly paid what was originally offered as settlement.
Posted By : Mike Filia
Date : 27-01-2012
Total Review for Auto Relocation Plus, Inc.
: 11 View All