Hermann Buettner review for All Day Auto Transport

Review Description

While new to all this, I’made the mistake not looking into this, or other, companies reputation beforehand. Only found out more about this sick racket as a couple days past without getting the answers I had hoped for. Needing a vehicle transported from Reno, NV to Los Angeles, CA I looked on line as to who is who and how things work etc. Putting my info out there, I was inundated with all sorts of carriers and/ or brokers. While they all sounded like they wanted my business, I got in touch with All Day Auto Transport in Florida, also known as Car Delivery USA, Inc. While things started out ok by talking to “Sierra”, I told her that what I needed and she sort of filled me in that they’re a brokerage and can make those arrangements. Asking if they can p/u the vehicle ( not running but movable) on Sat. Jan. 26th and deliver it to LA by Mon. or Tues. the 29th//30th respectively, they said this should not be a problem and they need to find a driver(s) that have a winch on there transporters and will let me know as soon as they find one. This conversation took place on Tues. 23rd. They where also quick to email me a copy of there Shipping Order/ Sign Request. I had left them a credit card number as well. Probably normal procedure to get all this going. No problem. Calling them by Thursday. as to how things are coming along, I was informed that they’re waiting to hear from a couple drivers still and will have the answer by Fri. for sure. Well the answers never came this day prior to the day of the p/u. Calling them I spoke with Tina the dispatcher and she told me they apparently found a couple interested drivers and need to hear back from them. Things are getting a bit tight, not knowing what will transpire. I had to make a decision to contact someone else or do the driving via a U-haul Dollie myself. Not something I wanted to do. She said she would get back with me in about 20 minutes and was getting contact directly with the driver to get an answer. Not hearing back after an hour, I called back and was asked to hold for a moment that turned into 6 minutes and I hung up to try to call Sierra. Well....someone else answered and again told me to hold. Again for a long time. Hung up again and tried a different number that resulted in reaching there voicemail box that was full and couldn’t take any messages at this time. Nice. Trying the previous numbers they all went to voicemail! Kept calling another number I actually got a guy to talk to and explain what the situation was. A bit of back and fore arguing, It resulted in nothing positive, other than waiting and see if this comes together. At this point I knew that this was not going anywhere. One needs to understand that they need to get drivers to agree to a predetermined price with a yeh or nay. The $500.- estimate is not necessarily guaranteed because they look out for themselves first collecting there fee of $200.-, the driver will get $300.- if he accepts. Most of the time that’s unrealistic giving the distance involved. I found these things out later by talking to other more reliable companies how all this works in reality. Not getting the answers from them the afternoon before the p/u Day I cancelled the Transpo and had no choice but to do the driving myself. The car needed to get to LA by Mon. Frankly I had enough of there run around and no answers. And to add insult to injury..... on my way to Reno to get the car, I suddenly got a ton of texts them telling me to call , saying they have a driver and can do the p/u and delivery on my requested dates !! Funny how this works. Word of advice......try not to deal with brokers, they’re only middlemen and give a damn once they get there fee. There is little or no guarantee that one gets a reputable driver that will accept his fee as quoted by the broker. You only have a “ ontract” between you and the broker. The driver can actually charge you extra at the end. If you don’t pay, he can hold your car hostage and put it in storage that will cost you on top of it all. Luckily this did not happen to me. Also blocked/ cancelled my credit card so they can’t make any unauthorized charges. Again ....beware of whom you’re dealing with in this very unregulated industry. And stay away from All Day Auto Transport.