Brandy review for All Day Auto Transport

Review Description

I contacted this company in early Oct. to have my car shipped from Northern, IL to Portland, OR. I signed an agreement for a specified payment amount and a date of vehicle pickup. The company never picked up the car and failed to return my calls or emails. After days of calling them, I finally got in touch and they denied that they were supposed to pick up the car on the specified date even though they had told both me and the family member in separate phone conversations that they would be there to pick up the car. Then they proceded to tell me they could do it the following week for an increased fee of $200. I said I would need to ok this new price with my family. They are not upfront that the price you sign on your agreement is for is just an "estimate." They assured me this was what it would cost. I called the company back and again for days they never responded to my calls or emails. I finally sent an email to the company saying that I would need to cancel since they would not return my calls. They immediately called me back at that point and told me that if I canceled then I would lose my deposit. They also stated that once I agreed to have a shipper dispatched, that also voided my contract. I did not agree to have the shipper dispatched for my car then I and told them I would call back on 11/14/11. Without my consent, they dispatched a car shipper for my car anyway which makes me unable to receive my deposit back. This company needs to be investigated for their unfair business practices and failure to be honest with customers. They seem to honor only parts of the contract that ensure that one will not receive their deposit back if they decide to use another shipper. They also fail to communicate with customers once they receive your initial deposit. I would like warn other people to be cautious when deciding to do business with this company.