Sylvia review for All Coast Auto Transport

Review Description

I have never shipped a car before. My son has passed away, I do not drive and need to send car to my other son in Florida. I requested several quotes from different Transport Co. The one that responded was first All Coast Auto Transport. They said they own their own trucks and they can pick up car by folowing Monday. Monday came and went, I called them trying to get a date for pick up. I was told they would get back to me. After several weeks, I called again, this time very upset. I spoke to Helen Stabile who proceeded to yell at me and tell me when they get to it they will. She slamed the phone. That night I received a call from Helen at 645 pm. Telling me to take the car within 20 minutes to Jersey City, NJ. I live in Queens. I explained that was impossible to do in 20 minutes. She gave me the drivers number to arrange pick up. I called the driver, he was in perth amboy, New Jersey. This is 2 and 1/2 hours away! He could not pick up car and he said I was not on schedule. I spoke to them again and was promised that car would be picked up by 11/15. The car still has not been picked up. I call everyday, all I get is yelled at and phones slamed on me. They kept my $200 deposit which she said is Non Refundable. She also said she was going to charge me an additional $200 because I did not deliver car when told to. Lie! How can this be non refundable if they have not provided services. This company needs to be stoped. they are misleading customers and they don't care. When I told Helen Stabile that I was going to report her and her company, she laughed and said so what she does not care. I have been researching them. They are operating under different names. Helen is supposed to be who? Paul Maresca is supposed to be Manager. There company has three different addresses. This name is a DBA of the corporation name. all names etc are hidden. They need to be stopped. I am a senior citzen. I cannot afford to lose money. Especially now that I have lost my son and am all alone. I just called them again, I told them to cancel my order and refund the deposit, she HUNG UP THE PHONE!