DON GONZALES review for All America Auto Transport

Review Description

I ELECTED TO UTILIZE THIS TRANSPORT COMPANY DUE TO THE SO CALLED FACTS I WAS PROMISED, I WAS TOLD THAT IF I PAID EARLY MY VEHICLE WOULD BE PICKED UP WHEN I NEEDED THE SERVICE. SO I PAID ON WEDNESDAY THE 22 OF FEB 2012 SO MY VEHICLE WOULD BE PICKED UP FRIDAY MORNING IT CLEARLY SHOWS THIS ON THE RECEIPT. WELL COME FRIDAY NOR HIDE NOR HAIR WAS PRESENT TO PICK-UP THE VEHICLE, I WAS TOLD BY CUSTOMER SERVICE TWICE WITHING A 5 HOUR PERIOD THAT THERE WAS 2 TRUCKS IN THE AREA AND THAT THERE WOULD BE NO PROBLEM FOR THEM THE PICKUP THE VEHICLE. WELL TODAY IS SATURDAY THE 25TH OF FEB 2012, AND NOT A PHONE CALL OR E-MAIL TO APOLOGIZE FOR THE INCONVENIENCE THEY HAVE CAUSED ME, OR THE INDIVIDUAL THAT WAS WAITING FOR THEM TO ARRIVE SO HE COULD TURN THE VEHICLE OVER TO THEM, THIS COMPANY DOES NOTHING BUT LIE TO THEIR CUSTOMERS IN ORDER TO PROFIT FROM THEM. THIS IS UNACCEPTABLE, AND I AM VERY DISAPPOINTED AT THE WAY THIS COMPANY HANDLED MY SITUATION.SINCERELY DON GONZALES, SAN ANTONIO TEXAS