Lynne F. review for ALL AUTO TRUST TRANSPORT

Review Description

BUYER STRONGLY BEWARE!!! On 5/12/2010 I contracted with Wise Auto to ship my Cadillac DeVille from California to a large metropolitan city in Alabama. I stated I was somewhat flexible with the shipping date. I was given an available shipping date of 6/2/10 with the caveat there would be a 5 business day window for scheduling. After the agreed upon shipping date passed I telephoned Heidi at Wise Auto and was given the excuse that thunderstorms and tornadoes prevented them from securing a shipper. We shipped two PODS (portable on demand storage) units filled with household goods during that same time frame as well as driving one of our cars from CA to AL with no problems. On 6/18/10 Heidi informed me that AL was not on their regular shipping route and the price had increased from $775 to $925 with a shipping window of 6/24 to 6/28. I agreed to the price increase and was assured by Heidi that she would "babysit" my order and call me immediately upon securing a carrier. On 6/28/10 I telephoned Heidi twice to inquire about shipping and my calls were never returned. On 6/29/10 I cancelled my order with Wise for failure to perform. I believe I was baited with an original lowball price of $775 to secure my order and switched to the higher price of $925 4 weeks after signing the original contract. I was never informed prior to signing that AL was not on their regular shipping route. I posted a complaint against Wise on transportreviews.com. Their response was to deny I was a customer. I filed a complaint with the Better Business Bureau and Wise's response was that they had waived their transport fees which is absolutely false as they only offered a $50 reduction. I have copies of all paperwork to prove my allegations. Wise Auto Shipping caused a 7 week delay which forced me to make other arrangements to secure my car. I strongly question the honesty and integrity of Wise Auto Shipping. Their response to my customer concerns ranged from denying I was a customer to fabr