Diana Gonzalez review for AAA Anytime, Inc.

Review Description

My husband is a car hauler, after picking up a car for AAA Anytime from a customer in Austin, TX and delivering it to Denver, CO. He sent in his BOL and additional documents for payment. I will preface with my husband is a one man operation, he books the cars, picks up the cars and delivers them, he also invoices and follows up on the payments. After the car was delivered over a week ago he decided to contact AAA Anytime regarding payment. What he had discussed with the dispatch person prior to picking up the car was that, checks go out ONLY ON Friday’s, he was told to put the BOL in by Wednesday to have the payment go out that week Friday. My husband submitted his BOL Wednesday and was expecting his check would go out Friday. When the ACH payment didn’t come through on Friday he called and left a message to have someone call him back. My husband did not receive a call back on Friday and so then called again on Saturday. It just so happens the same gentleman that dispatched the car was the one that called him back. He told my husband he remembered speaking to him prior to dispatch and he explained that there might have been some confusion and to call the office Tuesday after Memorial Day to have them correct the issue. After many phone calls today we have learned that this company not only misrepresents them selves as a transportation company which they are not. But they also, lie to their clients to get their business, and to the truck drivers who they outsource their transports to. Before you work with them check out AAA Anytime, Inc out of Las Vegas. Just google them, and be carful their is a similarly named company that has great reviews so be careful. The BBB has 20 complaints on them in just one year. Additionally they charge clients 5% to 10% more than other transport or brokers. Take the extra time to price compare before using them, you could find it cheaper and better service. Just to provide some insight managers do no speak to clients or drivers via phone the only communicate via email. If that doesn’t tell you what type of customer service they provide. Then talk to the uneducated, unprofessional, and low class girls (I say girls bc women don’t act like that) they have answering the phones.