C. Lansing review for AAA Anytime, Inc.

Review Description

I’m giving this company a ZERO; however, it should be a -∞ (-Infinity). Before I start the review, let’s analyze this companies own claims (statistics) from this very review site, just one of the sites they market their overall customer satisfaction. They claim to have a “5-Star” rating; however, the math doesn’t add up. I prepare and analyze statistical data as a research scientist, at the time of this review, they have 356 reviews on this site, and the rating scale used is 0-5 stars. I recorded all 356 ratings and then calculated the probabilities of their scores. Here are their raw scores: 14 zero-star ratings, 2 one-star rating, 0 three-star ratings, 2 four-star ratings; however, 337 five-star ratings??? Without boring you with all the details, and breaking down the probabilities of these scores being accurate, I’ll just sum it but by sharing the overall probability of AAA having a “5 Star” from these scores. The probability of AAA actually having a “5 Star” rating, is 0.00001 (0.001%). You don’t have to understand statistics to see, their data is “junk data.” Since this company is located in Las Vegas, the owners have a better chance of winning at the roulette table, betting on 00 (odds for 00, 2.70%), than they do in achieving a 5-star rating from their ratings data set. So, why did I hire them, right? I failed to look up this site (or any other) to review the data. I got sold! They are only a broker, not an actual transport company, and the haulers they use (they claim to be vetted) are shady. Their “customer service” department, should be called “customer UN-service,” due to not being able to provide an accurate pick or delivery time, and provide ZERO accurate information. Customer service told us our car would be picked up on April 7th, but didn’t get picked up until April 9th. When the driver finally called us (from Fast Freight Trucking, Inc) to pick up our car, he made us drive over 5 miles to him, because he “couldn’t” get his truck backed into our driveway. We live in the country, and share a driveway (with PLENTY of turning space) with our neighbor who owns a commercial landscaping company. He has semi-trucks and trailers backed in every week (to deliver sod, fertilizer, equipment, etc.). AAA said our car would be delivered to Oregon (from Maryland) between 5-6 days from pick-up. When it didn’t arrive on day 6, we attempted to contact Fast Freight Trucking, Inc. for an update, but no one answered the call, or return calls from voicemails asking for updates. How many calls did I make??? Between normal business hours (they list), I called every 10 minutes on the 15th and 16th of April. When I called “customer service,” their response was, “I can’t get ahold of the company or driver, I call you back in an hour.” The only time I got a call back, was on late afternoon (after being hung up on 2 times by other company employees), and was told they talked to the driver, and our car would be delivered on April 17th, between 12pm to 2pm. It is now April 19th (10 days since pick-up), and we still haven’t seen our car; costing us $75 a day for our rental. Going back to the data, read the other ZERO reviews, there are common themes in them. Since our car hasn’t been delivered, I can’t yet comment of whether our car is damaged, of if the driver is going to attempt to extort extra money at delivery because we put personal items in both the back seat and not obstructing the rear window (as per AAA’s approval). However, so far, what I’ve stated in this review, is consistent with the other ZERO-rated reviews. This company should not be allowed to do business, and the fact that they themselves couldn’t even get in contact with Fast Freight Trucking, Inc., is beyond concerning!