Patrick Brown review for A Unique Transport

Review Description

3407 Summary-DO NOT USE THIS COMPANY. Logistically challenged, unprofessional, and have zero communication while delivering something as valuable as a car. Below is just a rant of what happened. DO NOT USE THIS COMPANY, there are MANY OTHERS. Would give 0 stars if I could. Got transport from San Diego-Tampa estimated 7-10 days. Day 12, I call them (they never called me, even as they are 48 hours late) they say car carrier broke down in Tallahassee, they’ll call me back later to tell me how long delay is. Ok- stuff happens I get it. Don’t get a call for 24 hours, I call them, they tell me I can expect my car in next evening (day 13). I now have to rent a car for a business trip which costs me $80. And everyday I have to uber to work costs money so I really lost money now. They take off $100, I have still lost money. Another 3 DAYS go by NO CALLS OR RETURNED MESSAGES. Day 16 Whoever answers their phones finally answers says they’ll call me back shortly no answer. I speak to a manager who assured me they’ll improve communication at my clear request. This did not happen. I have to call back AGAIN at 3 PM day 17, they say someone will call me. DOESN’T happen. Day 18 the driver (the most competent person in the company) calls to tells me they have new pickups in Orlando but assured me it will be by that night. Calls back hours after he should have left in Orlando, saying held up in Orlando, will deliver next morning. At the time of writing this, it is day 18 and I still haven’t received my car. IF IM LUCKY, I’ll get it tomorrow, day 19 9 DAYS LATE, NO CAR for 19 days and all in all only $150 off. I will probably have to call and remind them because they do not call you. By my estimates I spent $190 on daily Ubers to work and rental car, so I lost $40 having my car sent late, and by COMPLETE unprofessionals. I said all this to a manager and they said that was best discount they could do. 19 days to get a car across the country. Using public transit one could make that trip in 3.5 days. I understand there are stops they make along the way but this was absolutely absurd. This was done through my corporate office which ships many cars from SD to Tampa. Made sure my corporate office will never use again, and you shouldn’t either. I would elaborate to anyone that comments and has questions about how terrible this company is run.