Yadong Yu review for

Review Description

The company's self-introduction here is 100% false! Look at what they did in my case: 1. Long holding On August 16th, I contacted Magic Carpet for our car shipping from DC to CA. Agent Crystal made the quote $876 after $50 rebate. It's quite appealing and considering this company is the No.1 rated, we ignored even lower priced quotes from other companies and placed the order on August 17th. It's a stressful process for us because we were moving from DC to California on September 8th. We had been nervously tracking the progress. I was told it takes 1-7 days to assign a truck for our car, but after 10 days we still had not heard from them. I called Crystal or other agents on 10th day, 11th day, and 14th day asking about the progress but got no result. On 15th day, Sep. 1st, right after I was about to give up my faith on Magic Carpet and made a few quotes from other company Crystal sent us an email telling the truck was assigned without noting any price change. On 17th day, Sep.3rd, 2 days before the long weekend when we scheduled to have our car picked up, I found out the price increased significantly, losing most of the time to find optional plan, I was forced to take this last approach. Crystal misled me that there's only $40 difference and they will send me $50 rebate after car delivery as a compensation. 2. Price increase Original quote: $876 after $50 rebate Final price: $746 for car shipping company, and $270 brokage fee for Magic Capet. Differece: $140 3. Unfair rebate requirements It turns out they will send me $50 rebate only if I post 5-star review. I emailed Crystal that I can not post such review for exchange of $50 rebate. Instead I asked for $90 refund. She passed over some information which insisted I have to post 5-star review to get some compensation. Later I talked to her supervisor Kathy who refused my request, tried to educate me how the business runs without consenting to any of my complaints.