Estes Express Lines
Overall Rating : 2
-
1504 Appalachee Street Birmingham, AL, Birmingham, AL, 35234
Description
Estes Express Lines has provided top-quality transportation solutions since 1931. Throughout the intervening 74 years, high integrity and an unwavering commitment to our customers have guided our growth from a small, one-man operation into one of the top 25 carriers in the industry.
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Estes Express Lines has a total of
26
reviews and overall rating of
2
out of 5 till date.
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Estes Express Lines Reviews
Tom Moss on Sep 6th 2023
5
I recently used ESTES to transport a small piano from Idaho to Texas. I put in on a pallet and secured it before they picked it up. Overall, they did a fantastic job. The package made it pretty quickly and their staff were easy to work with. They called for the pick up and drop off and were right on Read more ....
Michael R. on Feb 21st 2023
5
I have to say I have delt with so many customer service reps over the years and my experience with Barbara Bollo was one of the very best I have had. She was kind and made me feel that she was on top of my delivery getting to me asap. She communicated with me almost daily to the point that Read more ....
Bryn C on Aug 8th 2022
1
Absolutely horrible company! After 2 attempts at delivery they still have yet to delivery the fridge. The 2 men that came out both times are so rude and disrespectful. Find reasons for not being able to put it in the house. I will be uploading all the video documentation online. Shows the disrespectful attitude they both had. As well as Read more ....
Arun D. on Feb 11th 2022
2
Good people work at Estes HOWEVER when u call the customer service phone number u will u be put on HOLD and randomly HUNG UP time and time again. Its incredibly frustrating as you will wait on hold 20 mins and the call just drops. This has happenned several times over the years. More so in 2021. Estes is a Read more ....
ArunD on Jan 7th 2022
2
Good people work at Estes HOWEVER when u call the customer service phone number u will u be put on HOLD and randomly HUNG UP time and time again. Its incredibly frustrating as you will wait on hold 20 mins and the call just drops. This has happenned several times over the years. More so in 2021. Estes is a Read more ....
Bob on Mar 28th 2018
0
Shipper was unable to locate package between Chicago and Denver. Finally located in Sacramento California! Obviously package was very late delivery. Unapologetic, no accountability, poor service - never again. Read more ....
Michael Rycroft on Dec 28th 2012
0
Never use this company. They were supposed to ship me a spin bike from Seattle to San Francisco - somehow it ended up in Chicago. It takes some incredibly incompetent staff and some serious lack of security to send a package that size to the other side of the country.
When it finally did arrive in San Francisco I tried to Read more ....
on Sep 12th 2012
0
Horrible service! Now over 2 hours late and customer service was rude when I complained. She stated that the time frame was just a rough estimate. The time frame was 6 hours! Debating whether to cancel all together. Read more ....
Gem on Sep 10th 2012
0
Bought 500 pounds of products from Closetmaid. First day it was scheduled for delivery be Estes express, it didn't come. Second day it was scheduled for delivery, didn't come. The dispatcher said they forgot. Today, product finally canine but driver was totally unprepared. Said he coudn't get palate up my driveway and he "wasn't going to hurt his back." he Read more ....
on Aug 17th 2012
0
I would avoid this company at all costs, they lied about arrival date, lost our package, a 4x8 pallet weighing 600lbs, couldn't find it had to be reshipped from supplier. When we called looking for our order the customer service Lady was super rude and hung up on us, terrible company if you can avoid them do so at all Read more ....
on Jun 2nd 2012
0
Rob Estes is a greedy asshole doesnt care nothing about the customers just his pockets full of money and takes it any way he can along with his counter part with in the company. One reason freight gets messed up is do to the way Estes treats there employees they do give two xenta about them. Read more ....
Eilene on Jun 1st 2012
0
Terrible shipping company. I waited home all day for my shipment and called them periodically so I wouldn't miss them. They came to my house, claimed that they knocked and left. I was home the whole time. My car was in the driveway and the garage was open. There is no way they rang the doorbell Read more ....
Fishin' Huntin' guy on Jun 6th 2012
0
I purchased a gun safe from Costco.com. I received a tracking number that did not work. Costco sent me a number that worked, as it got me to an Estes site that gave some limited information (item waiting to be picked up in Riverside, CA) but was missing other information (cannot determine delivery date). I contacted Estes Read more ....
Ryan on Apr 4th 2012
0
Worst shipping company I've ever dealt with.... I've shipped cars, motorcycles, and like this time, rims and tires, MANY times.... But never through Estes.... Apparently they have a station close to the rim wholesaler in CA because he suggested them and said it would only be a day or so longer than if we used Fed-Ex or UPS or the Read more ....
Garrett on Mar 14th 2012
0
They delivered an engine for me. It appeared to have been dropped multiple times. They damage rendered the engine useless, because the case of the engine was actually cracked from the abuse it took in this shippers care. Unreal how they treated my shipment. Beware and pay more or a more reputable company to ship your Read more ....
Steve Clark on Oct 29th 2011
0
Worst customer service i have ever experienced. Still do not have it resolved. Was told by Estes that they were not paid to listen to my complaint and hung up on me. Read more ....
Andre on Sep 25th 2011
0
I was expecting a shipment and Estes tacking info stated it was arriving on schedule. On the scheduled day of delivery I called them to find out what time it would arrive. They then informed me that I was supposed to call them and make an appointment for the delivery. I was never told that I needed to make an Read more ....
David Wu on Sep 16th 2011
0
Do not use this service or even buy from someone who uses this service. Worst consumer experience I've have in 7 years of purchasing online. First delivery the item was damaged so bad I had to refuse it on delivery and then took 5 days to ship it back. The second time around I was calling everyday to be sure Read more ....
Hughes on Sep 10th 2010
5
The communication was really excellent and they maintained the professionalism till the end. Customer service was outstanding and provided very friendly, honest information. This was my first experience with using auto transport and I would unquestionably go with them next time. Read more ....
Benita on Aug 26th 2010
5
Truly a top notch company. I contacted the representative over there and I got good information and he gave me good price quote to transport my car. My car was transported professionally without any flaws. The driver was professional and very fast! Read more ....
Kellan Lutz on May 5th 2010
4
I agreed to go with Estes Express Lines on a tuesday evening about 6 in the evening and with in 30 minutes I received a phone call, and a truck was ready to pick up my vehicle in a couple of hours.They were very diligent in ensuring the transportation cost was fair and equitable.The broker contacted me after delivery to Read more ....
Alan Doyle on May 12th 2010
4
I contacted representative at Estes Express Lines about transporting the classic 1955 Ford Fairlane I had just purchased in Pa and deliver to Illinois. We had a very good experience with Estes Express Lines . My car was delivered on the day promised and he was even able to deliver earlier than scheduled to accommodate an important appointment I Read more ....
William Fay on Apr 13th 2010
4
This is my second time using Estes Express Lines and will choose them again the next time I move. My experience with this Auto Transporters was very positive. The service was timely and was pleased at both ends of the transaction from start to finish .Driver updated the status of my car and called me before arrival.driver was very knowledgeable Read more ....
Chris Grabher on Mar 19th 2010
4
Estes Express Lines was my third attempt to have my vehicle moved; the first two auto haulers did not deliver service, as this industry is riddled with deposit taking scammers. Friend of mine referred this company to me I decided to go with this company. Estes Express Lines was very professional with reasonable price and the car was delivered undamaged Read more ....
Elisa King on Feb 17th 2010
4
This was my first time shipping my automobile and Estes Express Lines made it relatively painless. I called the representative, explained my situation and my time schedule. He worked with me and this has been the best move for me. The shipping was smooth and the car arrived on time and unharmed. They kept in touch and the car arrived Read more ....
Caterina Scorsone on Feb 2nd 2010
4
The driver was excellent. It was an incredibly smooth process .The pickup went smoothly and delivery was made in the expected time frame. We definitely will use Estes Express Lines whenever and wherever we need a vehicle. I am very pleased with Estes Express Lines and highly recommend this company to anyone looking to transport their vehicle. They're the Read more ....
Estes Express Lines
Estes Express Lines is a leading transportation provider based in Richmond, Virginia. Founded in 1931 by W.W. Estes, the company has grown to become one of the largest privately owned freight and logistics companies in the United States. Estes is dedicated to providing exceptional customer service, with a focus on safety, reliability, and speed. Estes offers a variety of services, including LTL freight transportation, full-truckload freight, expedited and specialized services, and reverse logistics.
Estes operates a wide network of over 200 terminals and service centers throughout the United States and Canada. The company also has several international locations, including Mexico, China, and the Dominican Republic. Estes utilizes a variety of transport methods, including flatbed trucks, refrigerated vans, and intermodal containers. The company also offers extensive warehousing and distribution services.
Estes has been recognized as a leader in the transportation industry, receiving numerous awards and accolades for safety, customer service, and environmental stewardship. The company is committed to providing superior customer service, and its employees are dedicated to providing the best possible service. Estes also works to ensure that its operations are environmentally friendly, investing in sustainability initiatives and reducing its carbon footprint. With its commitment to excellence and customer satisfaction, Estes Express Lines is a leader in the transportation industry.
Estes operates a wide network of over 200 terminals and service centers throughout the United States and Canada. The company also has several international locations, including Mexico, China, and the Dominican Republic. Estes utilizes a variety of transport methods, including flatbed trucks, refrigerated vans, and intermodal containers. The company also offers extensive warehousing and distribution services.
Estes has been recognized as a leader in the transportation industry, receiving numerous awards and accolades for safety, customer service, and environmental stewardship. The company is committed to providing superior customer service, and its employees are dedicated to providing the best possible service. Estes also works to ensure that its operations are environmentally friendly, investing in sustainability initiatives and reducing its carbon footprint. With its commitment to excellence and customer satisfaction, Estes Express Lines is a leader in the transportation industry.
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